At Swiftalert, we aim to exceed your expectations with a superior level of pre and post sales technical support.
We recognise the need to keep our clients happy which is why we go the extra mile with our support packages. Our strong team of qualified Technical Support and Customer Service Advisors offer timely advice, assistance and support for any products and solutions purchased from Swiftalert.
We believe that the quality of our support has been one of the key factors to our long-term success, as it has been of an exceptional standard since 1988.
We offer the following levels of support to best meet our customers' needs:
Telephone and Online Support
At no extra cost, all our customers are entitled to free Telephone and Online Support. Although problems with our products are extremely rare, it is comforting to know that someone is at the other end of the phone or email, ready to assist you with any queries; whether you are having problems installing the equipment or simply want advice on which sensors are best for you.
When you contact us you will be put through to one of our highly experienced technical team who will assist you with any issues you may have, no matter how complex.
For additional reassurance, our Extended Support option provides extra peace of mind.
It is an inexpensive option that protects you from any eventuality: Extended Support covers Telephone and Online Support, including brand new, replacement hardware on request, if we are unable to resolve a problem over the telephone or online. We will dispatch a new unit to you on the same day, on a drop-and-collect basis – at no charge whatsoever – no matter what the reason.
Our Extended Support option is intended to minimise the fuss for our clients and we are constantly striving to make your life easier.
Receive alert SMS text messages from the Climate if things go awry. This has proven to be a great feature for when any incidents happen out of office hours. This early warning system allows you to act, no matter where you are and could help you prevent a disaster! The SMS alerts are easy to set up and up to five mobile numbers can receive them.