Returns and Refund Policy
Returns and Refund policy:
These units are intended for commercial environments to be purchased by companies to protect and monitor their environments. The following returns policy is directed at commercial sales. If you are an individual not purchasing on behalf of a company please purchase via the phone number +44 (0) 1491 410913 informing us of that and you will be provided with a proof of purchase receipt that guarantees you the full protection of the sales of goods act plus a little more. You can check your rights, which we happily support and enhance, at the government web site https://www.gov.uk/accepting-returns-and-giving-refunds SwiftAlert is a company that takes great pride in the quality of service it provides in terms of technical ability, speed of delivery and simply by focusing on customer satisfaction.
UK Commercial Sales.
Any product shown to be damaged on delivery will be immediately replaced at our cost. You only need to keep the box and photograph the damage and call us within 14 days.
Any product developing a hardware fault within 90 days will be repaired and returned at our cost.
Any product developing a fault between 90 days and 6 months will be repaired at our cost. You are however have responsible for delivery and collection charges. We will happily organise that for you on production of a credit card (standard UK courier prices).
Taking out an annual support agreement for the first year is not expensive but guarantees you with a free drop and collect service should a unit fail. It also includes all new applications and 100 SMS messages. The SMS hereafter costs £10 per 100 messages with no contract required.
This unit has no user serviceable parts. This policy is invalidated if any repair is attempted by the end user.
Unreported physical damage.
Insured international shipping is an option we recommend you take up. We are not responsible for lost or uncollected items and unless you take insurance it seems neither are the courier companies.
If you have a problem with the unit please call us on +44 (0) 1491 410913 where you find we are highly committed and able towards helping our clients.